And this is why "mandatory app to configure" is an instant dealbreaker for me for any piece of hardware. Don't buy crap like this. Force companies to be better.
Friend of mine had some (non-Motorola) router that her ISP provided her and the only way to set it up was through an app. The first time I ran into this I couldn't believe it, there was simply no way to set this piece of s*t up without using the app, which (a) didn't work until we'd spent ages faffing around with it and (b) was just a glorified set of different wizards that let you set things up in a few fixed preconfigured ways.
I haven't been in the market for a WiFi router for a long time so I thought all the consumer stuff still used a web server for config. Enterprise stuff is either the same or has a serial port. In any case, it doesn't make sense to require a separate app that they also have to spend resources maintaining when their users will already have a browser they can use, so I suspect the only reason is the app collects usage information that they can sell...
On the bright side, maybe someone can get Claude or some other LLM to figure out how to crack it; and perhaps even vibe-code an alternative app.
> On the bright side, maybe someone can get Claude or some other LLM to figure out how to crack it; and perhaps even vibe-code an alternative app.
LLMs are great for this, though the more people use it for blackhat style things, the more I fear they will lockdown LLMs which are useful for reversing things that are legacy as heck and abandonware.
Regular consumers increasingly use apps to do stuff instead of web browsers. They seem to prefer it this way.
And at least for connected devices at home, a dedicated app can have lower friction for initial setup for the "I'm not a computer person" crowd than other alternatives do.
(I know, I know. It's terrible. It even feels something like betrayal sometimes. But that's how it be, anyway -- and you and I are powerless to do anything about it.)
Strong doubt. What's lower friction, "visit this address in your browser and login to start configuring" vs. "go download this app, open it, possibly log in and register an account, add 'your' device, and only then start to configure it"?
Let's also not forget the possible chicken-and-egg situation of needing the Internet to download an app to setup your new router to access the Internet...
I don't know, my first "smart" phone was a Motorola Atrix 4G. You know, that one with (one of) the first fingerprint scanner and that thingy that allowed you to dock it to something like a laptop and thus you'd have a working laptop thingy.
Its wifi/bt card broke exactly one year after I bought it. It worked exactly for 365 days. That was 100% hardware failure and planned obsolescence.
Needless to say never bought not even looked at anything Motorola ever since.
There is no singular Motorola. The company has been spinning off different parts of itself for quite a long time.
In 2011/2012, it was divided into different parts. The biggest were Motorola Solutions (mostly focused 2-way radios and related communications infrastructure; stuff commonly used by public safety entities) and Motorola Mobility (mostly cell phones and related stuff).
Google bought Motorola Mobility. It has been said that this was because Google wanted their patent portfolio. In 2014, Google sold Motorola Mobility to Lenovo: The same Lenovo that makes ThinkPads is also who makes Motorola phones today.
Somewhere along the line, their name also got licensed out for home networking bits. That appears to be the products that the Mashable article writes about. This history is murkier, but it appears that some combination of Premier LogiTech and Boundless Devices (whoever tf these companies are) is responsible for making the Motorola-branded routers in question.
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tl;dr, the Motorola that makes the radios that cops carry on their hip, the Motorola that makes Android phones that consumers carry in their pocket, and the Motorola that makes home routers are not the same company. Like -- at all.
Conflating them is easy because it is, frankly, a confusing mess.
But still: The shitty software on a Motorola phone is not cut from the same cloth as the shitty software on a Motorola router. They're products of very different companies that share nothing but a common trademark.
I don't know what happened here, but if someone told me that a manager fired all of the dev team and replaced them with cheaper overseas replacements, I wouldn't be surprised.
Years ago a small telco I worked for bought an equipment from rather reputable manufacturer at some point. A year or so later we discovered a grave bug in the software. There was a month or so silence from manufacturer and they just bought all equipment back. We found out later that entire team working on this equipment was fired during restructuring by accident (!) and there wasn't any knowledge about this equipment left in the company.
Ridiculous to have no way to configure a router via some normal method, like local web UI or serial/ssh console, or whatnot. Even more ridiculous this app does not satisfy itself with a local wifi/bt link to the router, and needs some "server" with "expiring license" whatever that is. Triple ridiculous this costs more than $50.
On the bright side, maybe someone can get Claude or some other LLM to figure out how to crack it; and perhaps even vibe-code an alternative app.
LLMs are great for this, though the more people use it for blackhat style things, the more I fear they will lockdown LLMs which are useful for reversing things that are legacy as heck and abandonware.
And at least for connected devices at home, a dedicated app can have lower friction for initial setup for the "I'm not a computer person" crowd than other alternatives do.
(I know, I know. It's terrible. It even feels something like betrayal sometimes. But that's how it be, anyway -- and you and I are powerless to do anything about it.)
Strong doubt. What's lower friction, "visit this address in your browser and login to start configuring" vs. "go download this app, open it, possibly log in and register an account, add 'your' device, and only then start to configure it"?
Let's also not forget the possible chicken-and-egg situation of needing the Internet to download an app to setup your new router to access the Internet...
Based on the screenshots I’m going to hazard a guess that it’s because someone forgot to update, or just stopped paying for, the server license.
The insistence they go through a server is why they suck
opinion based on their support system, correspondence and android updates,
Its wifi/bt card broke exactly one year after I bought it. It worked exactly for 365 days. That was 100% hardware failure and planned obsolescence.
Needless to say never bought not even looked at anything Motorola ever since.
As mentioned in the article, they are products of Premier LogiTech, LLC, who have licensed the Motorola brand name.
In 2011/2012, it was divided into different parts. The biggest were Motorola Solutions (mostly focused 2-way radios and related communications infrastructure; stuff commonly used by public safety entities) and Motorola Mobility (mostly cell phones and related stuff).
Google bought Motorola Mobility. It has been said that this was because Google wanted their patent portfolio. In 2014, Google sold Motorola Mobility to Lenovo: The same Lenovo that makes ThinkPads is also who makes Motorola phones today.
Somewhere along the line, their name also got licensed out for home networking bits. That appears to be the products that the Mashable article writes about. This history is murkier, but it appears that some combination of Premier LogiTech and Boundless Devices (whoever tf these companies are) is responsible for making the Motorola-branded routers in question.
---
tl;dr, the Motorola that makes the radios that cops carry on their hip, the Motorola that makes Android phones that consumers carry in their pocket, and the Motorola that makes home routers are not the same company. Like -- at all.
Conflating them is easy because it is, frankly, a confusing mess.
But still: The shitty software on a Motorola phone is not cut from the same cloth as the shitty software on a Motorola router. They're products of very different companies that share nothing but a common trademark.